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Customer Success Specialist

Date: Jul 23, 2021

Location: Orlando, Florida, US

Company: WillScot | Mobile Mini

WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.

Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry’s most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.

ABOUT THE JOB:

Our Customer Success Specialist (CSS) acts as a liaison; communicating with customers, providing information and resolving any emerging issues with accuracy and efficiency. This means being able to think quickly on your feet, maintaining professionalism, and finding a way to make the customer experience fantastic!

WHAT YOU'LL BE DOING:

  • Serving as the primary point of contact for customer transactions through the full cycle      
  • Processing transactional orders to insure accuracy
  • Obtaining and processing signed lease agreements/contracts and/or purchase orders
  • Collecting accurate insurance certificate or ensuring customers are enrolled in the WS program
  • Collecting payments accurately using a company-preferred method of invoice and payment
  • Much more!

EDUCATION AND QUALIFICATIONS:

  • High school degree or GED required.
    • College Degree preferred; but not necessary.
  • Relevant work experience will also be considered!
  • Ability to thrive in a fast-paced environment!
  • Strong phone contact handling skills is a must!
  • Experience with Salesforce or a similar CRM is a plus.
  • The importance of being a positive member of the team cannot be overstated. Together we are stronger!

The opportunity to advance your career is ready for the taking at WillScot; if you’re READY TO WORK, apply today!

WillScot is veteran-friendly. If you have military experience, we want to hear from you!

WillScot, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  WillScot takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


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