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Assistant Branch Manager

Date: 15-Feb-2021

Location: Glasgow, GLG, GB

Company: WillScot | Mobile Mini

The Assistant Branch Manager will have direct reporting line to the Branch Manager, they will be responsible for working alongside the Manager to ensure the safe operation and financial success of the branch using strong leadership skills to create a high performing team and a culture which reflects the Company values.

 

Safety

  • Responsible for creating a safety culture of high standards and safety focussed behaviours within the branch
  • Act as a role model for safe behaviour and ‘Lead by example’ at all times
  • Set clear standards and expectations regarding safety and communicate them clearly
  • Positively reinforce safe standards and behaviours, seeking out opportunities to provide recognition to those who demonstrate these
  • Encourage use of the company reporting system for hazards - Notify
  • Spend time in both the yard and the office to understand safety challenges and to support the team in overcoming these safely
  • Consistently challenge unsafe behaviours
  • Use Safety Meetings, Tool Box Talks and Safety Bulletins as additional communication forums to discuss the importance of safety with the teams and to encourage a learning culture of continuous improvement.

Financial Performance

  • Responsible for supporting the overall success and financial performance of the branch
  • Use commercial awareness to deliver profitable growth
  • Meet or exceed P&L budget
  • Demonstrate strong cost control mindset, balancing need to achieve short term budgets with long terms needs of the business
  • Work with the Branch Manager and Yard Foreman to ensure the branch fore fills asset management KPIs / fleet is rotated, and that repairs and maintenance tasks are completed in a timely manner
  • Work with Credit Control/Purchase Ledger to resolve customer invoice queries
  • Complete purchasing processes for the branch to include stock for the Yard, office supplies and trucking purchase orders in a timely manner
  • Responsible for supporting the with branch invoicing, including sales invoices, relocations, damages and rebills

Leadership

  • Provide development, training and coaching to support your direct reports to improve and to drive strong performance
  • Hold regular performance reviews/discussions with all direct reports to provide feedback on their individual performance.
  • Empower direct reports and provide support for them to make decisions, take ownership for their roles, challenge current practices and seek improvements, creating an environment of continuous improvement.
  • Motivate, praise and positively reinforce the right behaviours and good performance across the entire branch
  • Communicate effectively ensuring that all direct reports have all of the information required for them to do their jobs and to understand how their role links to the goals of the business.

Customer Service

  • Help to create a culture of high customer service where the branch exceeds the expectations of the customer
  • Ensure that the branch is responsive to customer feedback and makes changes, where required to drive improvement
  • Proactively seek improvements to the customer experience
  • Uses business acumen skills to make decisions regarding customers which benefit the business as a whole
  • Work with the entire branch team to use Customer Satisfaction Survey to proactively identify and resolve weaknesses in product or service quality.

  • Be passionate about providing the best customer service
  • Strong leadership skills and people management experience are essential
  • Previous experience in a role with P&L responsibility would be beneficial
  • Experience in the portable accommodation or hire industries would be beneficial but not essential
  • Computer literate
  • Must be prepared to travel and work occasional weekends
  • Full clean driving licence

February 2021