Branch Manager

Date: 15-Mar-2023

Location: London, LND, GB

Company: WillScot | Mobile Mini

Mobile Mini are the world leading provider for portable storage solutions and supply to industries, including construction companies, retailers, manufacturers, and distributors.

We are actively seeking an Branch Manager to join our London branch!

Competitive salary + Car Allowance + Company Bonus and all our benefits included

About You:

We are looking for an individual who has good communication and can be hands on with problem solving. We take pride in working together as a team, which enables us to ensure that our cabin and container fleet is maintained to the best quality for our values customer. You will have experience of the hire industry; however, this is not essential! We will provide training.

  • Be passionate about providing the best customer service
  • Strong leadership skills and people management experience are essential
  • Previous experience in a role with P&L responsibility would be beneficial
  • Experience in the portable accommodation or hire industries would be beneficial but not essential
  • Excellent communication skills, both verbal and written
  • Highly motivated with the ability and desire to make a difference
  • Positive and enthusiastic attitude
  • Honest and open with customers and colleagues at all times
  • Computer literate with good working knowledge of Microsoft Excel, Word and Outlook
  • Must be prepared to travel and work occasional weekends
  • Full clean driving licence

About the Role:

As a Branch Manager, you will have a direct reporting to our Regional Director. You will be responsible for ensuring that we have a safe operation and the highest financial success for the branch. You will have strong leadership skills to create a positive environment and team, reflecting Mobile Minis company golden rules.

  • Responsible for creating a safety culture of high standards and safety focussed behaviours within the branch
  • Act as a role model for safe behaviour and ‘Lead by example’ at all times
  • Consistently challenge unsafe behaviours
  • Use Safety Meetings, Tool Box Talks and Safety Bulletins as additional communication forums to discuss the importance of safety with the teams and to encourage a learning culture of continuous improvement
  • Responsible for supporting the overall success and financial performance of the branch
  • Demonstrate strong cost control mindset, balancing need to achieve short term budgets with long terms needs of the business
  • Work with the Assistant Branch Manager and Yard Supervisor to ensure the branch fore fills asset management KPIs / fleet is rotated, and that repairs and maintenance tasks are completed in a timely manner
  • Responsible for supporting invoicing, including sales invoices, relocations, damages and rebills
  • Provide development, training and coaching to support your direct reports to improve and to drive strong performance
  • Hold regular performance reviews/discussions with all direct reports to provide feedback on their individual performance.
  • Motivate, praise and positively reinforce the right behaviours and good performance across the entire branch
  • Communicate effectively ensuring that all direct reports have all of the information required for them to do their jobs and to understand how their role links to the goals of the business.
  • Help to create a culture of high customer service where the branch exceeds the expectations of the customer
  • Ensure that the branch is responsive to customer feedback and makes changes, where required to drive improvement
  • Proactively seek improvements to the customer experience

The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.

January 2023