National Accounts Administrator Speedy

Date: 06-Jun-2022

Location: Newton le Willows, LIV, GB

Company: WillScot | Mobile Mini

May 2022

Mobile Mini are the world leading provider of portable storage solutions and supply to industries, including construction companies, retailers, manufacturers, and distributors.

We are actively seeking a National Accounts Administratorto join us at our Newton le Willows partner site!

Hours: 40 hours per week, Monday to Friday.

Salary: £22,000 - £23,000 DOE + Company quarterly bonus structure

About You:

We are looking for an individual who communicates well and takes a hands-on approach to problem solving. At Mobile Mini we take pride in working together, therefore the candidate should be a team player. Experience of the hire industry would be advantageous but is not essential.

  • General administration experience.
  • Excellent communication skills, both verbal and written.
  • Exquisite attention to detail.
  • Able to work in a team and encourage a supportive family atmosphere.
  • Always maintains a positive and enthusiastic attitude.
  • Be honest and open with both customers and colleagues at all times.
  • Demonstrates a strong work ethic, focussing on personal achievement and results.
  • Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter.
  • Proven track record of delivering exceptional customer service.
  • Excellent knowledge of products and services.
  • Strong IT skills.
  • Ability to organise workload in order of importance and able to prioritise workload in line with the business and customer needs.
  • Excellent customer relation skills, comfortable dealing with a wide range of customers and people.
  • Embraces change and is open to the ideas and opinions of others.
  • Experience of the construction and/or rental industries would be beneficial but not essential.

About the Role:

Based within a fast-paced environment, the role will see you being responsible for a highly successful area of our business which has untold growth potential. We are looking for a dynamic, energetic, and enthusiastic person to join the team to help drive the success further. The right candidate will be able to demonstrate that they are able to prioritise a busy schedule, talk to both internal and external customers in a polite, friendly and professional manner to promote products, provide exceptional customer service and quick resolution should any problems arise.

  • Responsible for the organisation and completion of administrative tasks that arise on the hire desk.
  • To proactively outbound call customers to promote Managed Services products
  • To provide support to our operational, sales and Support Centre networks
  • Complete all necessary paperwork as requested including such as raising purchase orders, invoices, supplier paperwork, proof of deliveries and collections etc
  • Ensure all hire, sales and transportation contracts are entered onto the company’s hire
  • systems correctly.
  • Invoice queries, service requests, breakdowns, and effective management of our client’s needs.
  • Other general administrative duties as required by the hire desk.
  • Takes personal ownership for the safety of themselves and those around them.
  • Takes the initiative and seeks out additional work wherever possible and new business.
  • Takes personal responsibility for career development and improving own skills.
  • Personally, takes responsibility for making it easy for all customers and colleagues.
  • Dealing with incoming calls/customer requests including hire, sale, repair and transport enquiries.
  • Supply prices in line with Company price specifications.
  • Follow up enquiries to secure orders.
  • Assist client and clients end user with invoice queries.
  • Arrange transport and repair enquiries and deal with any issues raised.
  • Work with the branch operation teams to ensure the client and their end users are serviced effectively with exceptional levels of customer service, which in turn will help us to achieve our goal of profitable growth.
  • Achieve and exceed assigned sales targets and outcomes.

The above list is not exhaustive, and you may be required to carry out additional duties from time to time to meet the needs of the business.

About Mobile Mini and Our Benefits:

Mobile Mini UK, part of WillScot Mobile Mini Holdings Corp, is the world’s leading provider in portable storage solutions, with a strong presence in the UK since the 1970s. We have a network of 16 site locations nationwide, with over 40,000 units on offer, supplying to over 17,000 customers.

We are an equal opportunities employer. At Mobile Mini, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees in line with our Number 1 Golden Rule 'People are our Most Valuable Asset'. We encourage our employees to drive their development with us, by recognising talent and implementing development plans.

Alongside this, we also offer:

  • Competitive salary
  • Company bonus
  • 31 days holidays, including bank holidays which will increase with service up to 34 days.
  • Training and career progression plans
  • Opportunity to buy and sell up to 4 days holiday
  • Friendly and supportive environment with a family like atmosphere
  • Paid opportunities to volunteer
  • A range of company benefits including Perkbox membership with access to free perks and discounts from big brands!
  • Free life assurance cover for 3x annual basic salary
  • Company pension contribution plan
  • Company medical health plan with Medicash offered to all employees from day one!
  • Long Service Awards

To find out more about our company benefits, please go to: https://www.mobilemini.co.uk/about-us/our-people/company-benefits/

May 2022