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IT Applications Technician

Date: 21-Sep-2021

Location: Stockton on Tees, MDB, GB

Company: WillScot | Mobile Mini

Mobile Mini are the world leading provider for portable storage solutions and supply to industries, including construction companies, retailers, manufacturers, and distributors.

We are actively seeking an IT Applications Technician to join our team!

About You:

We are looking for an individual who has good communication and can be hands on with problem solving. We take pride in working together as a team, which enables us to ensure that our container fleet is maintained to the best quality for our values customer. You will have experience of the hire industry; however, this is not essential! We will provide training.

  • Previous experience of supporting CRM or ERP system, or experienced end-user – SAP hugely advantageous
  • Strong troubleshooting and investigative ability
  • Excellent communication skills, with the ability to adapt to working with people of varying levels of technical understanding
  • Excellent internal customer service focus
  • Passionate about innovation, promoting positive change and adding real value

 

About the Role:

This is a fantastic opportunity for someone who is passionate about having a hands on approach their work whilst leading from the front. We are looking for an individual with good communication and problem solving skills, a strong leader that possesses a high quality standard and influences others to take the same approach.  You will be results-driven and actively seek out to engage with customers, working in a thriving competitive market and grow profitability.

  • Provide application support to end-users across the business, primarily SAP ERP system and related applications
  • Take responsibility for ticket enquiries from initial response through to resolution
  • Escalate issues that are common occurrence or need higher level of support. Communicating detailed findings to ensure smooth, efficient handover of issue
  • Analysing common faults and correcting them by training users, in order to reduce flow of incoming tickets
  • End-user training; new starter inductions, devise on-going refresher training programs
  • Involvement in new software application projects, supporting the Application Developer and assisting in roll-out of changes/new technologies to the wider business

The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.

Mobile Mini UK, part of WilScott Mobile Mini Holdings Corp, is the world’s leading provider in portable storage solutions, with a strong presence in the UK since the 1970’s. We have a national UK network of 16 site locations nationwide, with over 40,000 units on offer, and supplying over 17,000 customers.

We are an equal opportunities employer. At Mobile Mini, we are committed to creating an inclusive culture which encourages, supports and celebrates the diverse voices and opinions of our employees in line with our Number 1 Golden Rule 'People are our Most Valuable Asset'. We encourage our employees to drive their development with us, by recognising talent and implementing development plans.

Alongside this, we also offer:

  • Competitive salary
  • Company bonus
  • 31 days holidays, including bank holidays which will increase with service up to 34 days.
  • Training and career progression plans
  • Opportunity to buy and sell up to 4 days holiday
  • Friendly and supportive environment with a family like atmosphere
  • Paid opportunities to volunteer
  • Company pension contribution
  • Arrange of company benefits including Perkbox membership with access to free perks and discounts from big brands!
  • Free life assurance cover for 3x annual basic salary
  • Company medical health plan with Medicash offered to all employees from day one!
  • Long Service Awards

May 2021