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National Account Co-ordinator

Date: 15-Jan-2022

Location: Stockton on Tees, STT, GB

Company: WillScot | Mobile Mini

Mobile Mini are the world leading provider of portable storage solutions and supply to industries, including construction companies, retailers, manufacturers, and distributors.

We are actively seeking a National Accounts Co-ordinator to join us at our Head Office!

We are looking for an individual who communicates well and takes a hands-on approach to problem solving. At Mobile Mini we take pride in working together, therefore the candidate should be a team player. Experience of the hire industry would be advantageous but is not essential.

  • Passionate about delivering exceptional customer service and lives our Customer Charter.
  • Strong IT skills and attention to detail.
  • Ability to organise workload in order of importance and able to prioritise workload to line with the business and customer needs.
  • Excellent customer relation skills, comfortable dealing with a wide range of customers, people and teams.
  • Ability to work in a team to encourage a supportive environment.
  • Excellent communication skills, both verbal and written.
  • Previous experience in a similar role would be advantageous but not essential

The National Accounts Co-ordinator role is to work closely with the team, which will involve the processing of invoicing, quotations, customer service, account management and administration duties.

  • Supporting the National Account Managers in the day to day running of their customer accounts including the supplying of prices.
  • Deal with incoming calls/emails to the National Account Inbox
  • Arranging and co-ordinating all relocations, site call outs, service requests, tank empties.
  • Inputting quotes on to CPC and converting quotes to contracts
  • Processing and completing all off-hires through the CPC System.
  • Following up enquiries to secure orders.
  • Chasing for documentation such as Proof of Deliveries and Collections and other signed paperwork.
  • To provide documentation when needed to assist in the resolution of customer Invoice queries.
  • Completing Level 3 Business Admin Apprenticeship Scheme within 18 - 24 months through the Mobile Mini training scheme

The above list is not exhaustive, and you may be required to carry out additional duties from time to time to meet the needs of the business.

November 2021