Collections Supervisor

Date:  Jul 5, 2024

Acheson, AB, CA, T7X-6H9

Company:  WillScot | Mobile Mini
Req ID:  51626

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.  We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.  Build your future with us!


The primary focus of the Collections Supervisor is to drive improvements in the daily collection effectiveness of their collection team. 


  • Assist Collectors with executing against their key performance indicators, coach collectors as necessary on ways to improve their collection performance.
  • Mentoring of team members to drive improvements in day-to-day skills and career planning.
  • Drive adherence to the Collections Operating System to ensure consistency in approach and escalation of difficult items.
  • Review, discuss, and plan performance of Collectors through Key Performance Indicators and scorecards.
  • Responsibility for hiring, monitoring, training, coaching and evaluation, including discipline of collections team as required.
  • Ensure account assignment is completed and worked thoroughly
  • Assist customers directly with issues and remove obstacles preventing payment of outstanding invoices.
  • Handle projects and assignments, assigned by the Director of Collections that drive efficiency with the collections process.


  • Previous experience in a supervisorial position and previous experience within an accounts receivable setting
  • Ability to make decisions quickly and efficiently. 
  • Solid written and verbal communication to all levels of the business. 
  • Adaptability, with ever evolving business processes. 
  • Willingness to learn and eager to develop personal brand.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.


WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.  The more inclusive we are, the stronger we will be!

Job Segment: Accounts Receivable, Collections, Manager, Finance, Management