Office Manager/Dispatcher

Date:  Mar 19, 2023

Atlanta, Georgia, US

Company:  WillScot | Mobile Mini
Req ID:  48928


The primary focus of this position is to ensure the Mobile Mini Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.


Principal Responsibilities:

  • Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings
  • Supervises team of branch and operations yard Drivers, which includes:
    1. Reviews next day/week deliveries and pick-ups and develops a dispatch plan
    2. Enters all assignments into database (Descartes)
    3. Notifies drivers of daily assignments
    4. Tracks Drivers out on delivery/pick-up
    5. Assists Drivers in troubleshooting when necessary
  • Sets daily and weekly priories for the team
  • Conducts performance discussions and trainings
  • Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
  • Communicates with customers to assist in scheduling daily/weekly activities
    1. Informs customer of delivery/pick-up times
    2. Answers customer questions about delivery/pick-up
  • Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
  • Maintains branch’s budgeted trucking profit margin
  • Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits
  • Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
  • Manages, assigns and monitors office services for the branch, such as, time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception
  • Defines and maintains office/administrative procedures. May manage a team of Branch Administrative employees to assist with the administrative duties, if not, will be main point of contact for Branch administrative duties and responsibilities
  • Other duties as assigned

Equipment Used and Responsibility:

  • Computer, telephone, radio and electronic office equipment
  • MS Office Suite
  • GPS and tracking software
  • Salesforce
  • SAP
  • Decartes

Supervisory Responsibility:

  • Yes – Drivers and in some branches Assistant Dispatcher


  • High School Diploma or equivalent, some college preferred
  • 2-4 years’ experience with dispatching preferred
  • Familiar with standard concepts of scheduling and dispatching
  • 2-3 years of Customer Service Experience
  • Ability to multi-task effectively
  • Knowledge of DOT and state specific safety regulations
  • Strong attention to detail and ability to problem solve
  • Communicate clearly: verbal and written
  • Valid Driver’s License

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


WillScot Mobile Mini is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.


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