Collections Speciaist
Chandler, AZ, US, 85225-1747
At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us!
ABOUT THE JOB:
At Mobile Mini, we believe that providing the best service and products starts with hiring the best people and investing in them. After all, it’s the people who make it happen!
We are currently seeking a Collections Analyst III who is customer-service driven with the ability to multi-task. This individual will provide support and coordination to the billing function of our Accounts Receivable team. The primary focus of this position is to handle/collect on customers’ past due accounts
WHAT YOU'LL BE DOING:
- Collection of accounts that carry a balance usually greater than $10,000
- Carries a portfolio of accounts between 300 to 700 customers
- May have accounts that are high profile, or classified as National Accounts
- May have accounts that demand a high level of service, including unique reporting or follow up.
- Schedules regular meetings with customers or National Accounts
- Using Get Paid, follows a pre-defined strategy, emailing or calling customers as necessary.
- Replies to customers with a sense of urgency and high customer service level
- Escalates accounts to branches and/or management when issues arise
- Reconciles accounts that are highly complex in nature, higher volume of invoices
- May serve as an escalation source for accounts handled by Collection Specialist II
- Assists in training of new hires and on-going training of existing employees
- Assists in providing metrics for the team as necessary.
- Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job.
EDUCATION AND QUALIFICATIONS:
- High School Diploma or GED
- Minimum of 5 years of experience in commercial collections or corporate customer
- service in an office environment, required
- High degree of attention to detail
- Intermediate computer skills
- Ability to multitask
- Communicate clearly: both verbal and written with a professional demeanor
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
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Accounts Receivable, Collections, Finance