Office Manager/Dispatcher

ABOUT THE JOB:

The primary focus of this position is to ensure the Mobile Mini Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.

WHAT YOU'LL BE DOING:

Principal Responsibilities:

• Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings
• Supervises team of branch and operations yard Drivers, which includes:
  1. Reviews next day/week deliveries and pick-ups and develops a dispatch plan
  2. Enters all assignments into database (Descartes)
  3. Notifies drivers of daily assignments
  4. Tracks Drivers out on delivery/pick-up
  5. Assists Drivers in troubleshooting when necessary
• Sets daily and weekly priories for the team
• Conducts performance discussions and trainings
• Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
• Communicates with customers to assist in scheduling daily/weekly activities
  1. Informs customer of delivery/pick-up times
  2. Answers customer questions about delivery/pick-up
• Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
• Maintains branch’s budgeted trucking profit margin
• Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits
• Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
• Manages, assigns and monitors office services for the branch, such as, time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception
• Defines and maintains office/administrative procedures. May manage a team of Branch Administrative employees to assist with the administrative duties, if not, will be main point of contact for Branch administrative duties and responsibilities
• Other duties as assigned

Equipment Used and Responsibility:

• Computer, telephone, radio and electronic office equipment
• MS Office Suite
• GPS and tracking software
• Salesforce
• SAP
• Decartes

Supervisory Responsibility:

• Yes – Drivers and in some branches Assistant Dispatcher

EDUCATION AND QUALIFICATIONS:

• High School Diploma or equivalent, some college preferred
• 2-4 years’ experience with dispatching preferred
• Familiar with standard concepts of scheduling and dispatching
• 2-3 years of Customer Service Experience
• Ability to multi-task effectively
• Knowledge of DOT and state specific safety regulations
• Strong attention to detail and ability to problem solve
• Communicate clearly: verbal and written
• Valid Driver’s License

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