Office Manager/Dispatcher

Date:  Sep 22, 2023

Moorhead, MN, US, 56560

Company:  WillScot | Mobile Mini
Req ID:  49219

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.


We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.


Come build your future with us!




The primary focus of this position is to ensure the Mobile Mini Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.



Principal Responsibilities:

  • Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings
  • Supervises team of branch and operations yard Drivers, which includes:
    1. Reviews next day/week deliveries and pick-ups and develops a dispatch plan
    2. Enters all assignments into database (Descartes)
    3. Notifies drivers of daily assignments
    4. Tracks Drivers out on delivery/pick-up
    5. Assists Drivers in troubleshooting when necessary
  • Sets daily and weekly priories for the team
  • Conducts performance discussions and trainings
  • Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
  • Communicates with customers to assist in scheduling daily/weekly activities
    1. Informs customer of delivery/pick-up times
    2. Answers customer questions about delivery/pick-up
  • Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
  • Maintains branch’s budgeted trucking profit margin
  • Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits
  • Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
  • Manages, assigns and monitors office services for the branch, such as, time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception
  • Defines and maintains office/administrative procedures. May manage a team of Branch Administrative employees to assist with the administrative duties, if not, will be main point of contact for Branch administrative duties and responsibilities
  • Other duties as assigned


Equipment Used and Responsibility:

  • Computer, telephone, radio and electronic office equipment
  • MS Office Suite
  • GPS and tracking software
  • Salesforce
  • SAP
  • Decartes


Supervisory Responsibility:

  • Yes – Drivers and in some branches Assistant Dispatcher



  • High School Diploma or equivalent, some college preferred
  • 2-4 years’ experience with dispatching preferred
  • Familiar with standard concepts of scheduling and dispatching
  • 2-3 years of Customer Service Experience
  • Ability to multi-task effectively
  • Knowledge of DOT and state specific safety regulations
  • Strong attention to detail and ability to problem solve
  • Communicate clearly: verbal and written
  • Valid Driver’s License



Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.


WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.

The more inclusive we are, the stronger we will be!

Nearest Major Market: Fargo

Job Segment: Payroll, Office Manager, Administrative Assistant, Accounts Payable, Outside Sales, Finance, Administrative, Sales