Dispatch Coordinator -Managed Services

ABOUT THE JOB:

The primary focus of this position is to maintain partner relationships with assigned regions, which includes internal sales staff, vendors as well as across the Managed Services team which includes, dispatch coordinators, PO creation, customer service and AP/Billing team members.

WHAT YOU'LL BE DOING:

Customer Service: 

• Answer customer calls and emails regarding service issues, change requests and billing disputes
• Create new contracts for units added to site after initial order
• Assist sales reps with research/corrections/updates to new and existing contracts
• Work with customers on escalated billing disputes, etc.
• Create additional billings to customers based on additional services requested and invoiced by partners
• Audit/verify items on rent monthly

Purchase Order Creation: 

• Create Purchase Orders to partners for customer orders.
• Contact vendors and acquire pricing for managed service items
• Request and confirm delivery of ordered items
• Update existing purchase orders when change orders are requested
• Goods receipt Purchase Orders in SAP
• Work with sales to keep clear communication on updates and delays 
• Answer partner calls and e-mails concerning purchase orders and deliveries

AP/Billing Coordinator:

• Verify and match partner invoices to Purchase Orders, process for payment
• Prioritize and resolve escalated partner/payment issues with urgency
• Create additional billings to customers based on additional services requested and invoiced by partners
• Answer partner calls and e-mails concerning invoicing and payments
• Review partner aging reports/statements, research issues, and provide answers
• Dispute unauthorized or over-billed charges from partners
• Audit/verify items on rent on a monthly basis

Dispatch Coordinator: 

• Act as a point of contact and liaison for vendors in an assigned region and maintain contact with them.
• Work to establish supplier performance goals and drive performance improvement for suppliers.
• Confirm delivery with vendors
• Activate and deactivate contracts in SAP
• Schedule pickups and confirm their occurrence with vendors
• Assist in preparation and participate in regular, recurring vendor performance reviews with Regional Field Manager.
• Coach/train vendors on current requirements, processes, and procedures when deficiencies are identified.
• Follow up on outstanding orders and status. Includes documenting status in SOR.
• Other duties as assigned 

EDUCATION AND QUALIFICATIONS:

• High School Diploma or GED
• Minimum of 1 year of accounts payable (AP), accounts receivable (AR), and or billing experience preferred
• SAP experience preferred
• Broker/Rental experience is a plus
• Proficiency in MS Office Suite (emphasis in Excel preferred)
• Data/order entry experience preferred
• Excellent customer service and follow-up skills with both customers and partners
• Communicate clearly: both verbal and written with a professional demeanor
• Strong organizational skills
• Attention to detail
• Ability to multi-task