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Inside Sales Supervisor

Date: Oct 23, 2021

Location: Orlando, FL, US

Company: WillScot | Mobile Mini

WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.

Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry’s most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.

ABOUT THE JOB:

The Inside Sales Supervisor will be a lead support for up to fifteen (15) Inside Sales Representatives (SSC) who serve as the transactional sales arm of our company. The Inside Sales Supervisor is responsible implementing all initiatives that will improve the experience for our customer and additionally the supervisor is expected to coach, train, and develop their team within a fast pace environment in order to exceed our company sales expectations. The Inside Sales Supervisor will maintain excellent service standards, respond efficiently to any customer escalations, strive for high customer satisfaction and excel in Williams Scotsman’s Core Values of Collaboration, Empowerment, Excellence, and Innovation.

WHAT YOU'LL BE DOING:

- Lead the teams by example, hours worked, effort, customer awareness, the importance of repeat business, etc.

· Assist with department coordination, interviewing, developing, motivating and retaining staff

· Meet regularly with inside sales team to identify areas of improvement, share information about current deals in pipeline and keep everyone on same page

· Attend department meetings and shares constructive feedback on day to day activities that affect the overall department success

· Work closely with all Sales Support Center Reps to uncover and challenges and offer constructive feedback

· Promote revenue generation and product penetration with all customer contacts

· Effectively handle overflow calls Sales calls from any Williams Scotsman Branch

· Ensures CRM is up to date with accurate information and opportunities

· Assist with Training all new employees and implement any new policy and procedures for the inside sales team

· The role will act as a secondary backup for inside sales as needed

· Inform branch coverage when Inside Sales Representatives are out of the office

· Work in conjunction with SSC Mangers to coach, design specific initiatives or programs to help drive SSC Reps to achieve their KPI’s

· Support all company initiatives as related to our dedicated hot lead program

-  Has working knowledge of current Williams Scotsman pricing guidelines and works within those parameters. Sells value before reducing rate

· Use Net Promoter System (NPS) feedback to provide timely correspondence and address internal issues

· Form and maintain good relationships with external and internal customers at all levels of the organization

· Effectively follow KPI goals and objectives, tracks progress to make adjustments if behind on goals

· Has the discipline to follow up with every customer to minimize the risk of losing opportunities

EDUCATION AND QUALIFICATIONS:

- College Degree preferred; high school diploma or equivalent with 2+ years of sales/management experience.

· Able to build and maintain strong collaborative relationships across all levels and departments

· Proven leadership background in a sales environment; ability to develop, mentor, and empower the inside sales team while creating a culture of accountability.

· Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or reporting tools like Cognos is a plus.

· Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.

WillScot, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  WillScot takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


Nearest Major Market: Orlando

Job Segment: Manager, Outside Sales, Business Intelligence, Inside Sales, Management, Sales, Technology