Sales Support-Managed Services

ABOUT THE JOB:

The primary focus of this position is to assist the Manage Services sales team in completing rental contracts for products and services, as well as, interacting with customers on a variety of topics to help enhance the customer experience.

WHAT YOU'LL BE DOING:

Primary Responsibilities:

• Provide support and assistance to customer regarding:
  1. Products and services
  2. Research misapplied payments
  3. Process credit memos and write-offs
  4. Activate and deactivate contracts
  5. Update purchase orders, address and name changes
  6. Process invoices by spreadsheet or manual processing
• Collect and verify account information for assigned ISR's
• Accurately price and understand product offerings to create proposals and contracts for the sales team
• Produce ad-hoc customer reports
• Return customer inquiries immediately to ensure excellent customer service
• Verifies validity of account discrepancies by obtaining pertinent information and investigating, will be able to assist with write offs and credit memos
• Interact with vendors to fulfill customer orders
• Handles complicated contract issues and may assist with excalated customer complaints
• Mentor and assist less experienced team members
• Other duties as assigned.
• Regular attendance is required to fulfill the essential functions of the job.

Equipment Used and Responsibility:

• Computer, telephone and electronic office equipment
• MS Office Suite
• SalesForce.com
• ERP System
• E-Invoice
• Chat Software

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree or at least 1 years’ sales and/or customer service experience required
• Ability to multi-task with high degree of attention to detail
• Strong interpersonal skills and ability to influence the sale
• Bilingual a plus
• Communicate clearly: both verbal and written
• Strong research and problem solving skills
• Intermediate computer skills