Lead Service Tech

Date: Dec 31, 2021

Location: Pembroke Pines, Florida, US

Company: WillScot | Mobile Mini

WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.

Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry’s most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.


The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready process flow (which includes what materials/labor, tools/equipment, and PPE are needed), and refurbishment activities to all WillScot Mobile Mini products.  The Lead Service Tech is expected to fully comply with all WillScot Mobile Mini policies and all relevant laws and regulations.  Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-effective, and high-quality manner. As the Lead Service Tech, you promote safety throughout the day.


  • Acts in accordance with WillScot Mobile Mini safety, transportation, and environmental policies
  • Leads and acts to promote health and safety results through creating a safer workplace
  • Attends safety meetings
  • Maintains a clean and organized work area
  • Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%
  • Performs repairs and modifications, where applicable, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
  • Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
  • Performs service-related tasks in the yard, as requested by the branch leadership to include check-in/out (off/on rent) inspections of off-rented buildings by physically inspecting to determine repair scope of work, as well as damages for customer invoicing.
  • Create floor plan drawings as needed and relocate fleet units within the branch lot
  • Delegate tasks assigned for the day as needed to team members
  • Update production boards with status and help with work order questions
  • Partner with Production Supervisors to escalate any issues that arise for quick resolution


  • High school diploma or equivalent is required
  • 1 year of experience required
  • Must be able to delegate tasks to keep production on track
  • Good communication skills
  • Able to conduct safety walks and coach other employees on proper safety protocols
  • Ability to work independently in a fast-paced environment
  • Some knowledge of computers is necessary and good communications skills are required for dealing with customers, sales-people, contractors, shop personnel as well as WillScot Mobile Mini employees at various branch locations
  • Carpentry knowledge and experience
  • Electrical, plumbing, HVAC and welding experience is a plus

WillScot, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  WillScot takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

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