Business Analyst Manager

Date:  May 27, 2023

Phoenix, Arizona, US

Company:  WillScot | Mobile Mini
Req ID:  49609

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.


We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.


Come build your future with us!



The primary focus of this position is to manage development of approved business requirements supporting our customer applications, primarily Salesforce. The ideal candidate will advise our customer applications team along with our business partners on best practices regarding the customer applications suite. He/she will be the liaison between the various business units and the CRM Implementation Team. This role will also assist in defining a roadmap for future enhancements.

This position will sit in either our Phoenix or Baltimore office.


  • Manage and lead the Business Analyst (BA) Team in reviewing and documenting business requirements for new functionality releases.
  • Serve as the liaison between the business and the Customer Applications technical team to articulate business needs, review design, provide detailed level of effort estimates and articulate the benefits and risks for any proposed solutions.
  • Assess customer and user experience for any proposed solution and establish qualitative and quantitative standards by which success can be measured to produce the best overall design for functionality, usability, and desired outcomes.
  • Works in accordance with the Software Development Lifecycle to plan, lead, organize and motivate Business and IT teams to achieve high levels of timely performance for all projects by identifying the opportunity, defining scope, and facilitating end-use communication and adoption.
  • Provide proactive updates to the IT Directors on project status, release schedules, opportunities and challenges.
  • Gather business requirements with clearly defined objectives and key metrics to be used to measure the request
  • Interview end users, stakeholders, and project sponsors in order to assess business needs, analyze and document business requirements and processes. 
  • Provide guidance on identified risks or concerns discovered during the gathering of requirements, impact to associated workstreams in accordance to applicable business policies and standards, connected applications and/or process impact, UI changes, reporting needs, and end user training requirements
  • Communicate approved project requirements to technical personnel through clearly defined business requirements including conceptual data, process models and flowcharts
  • Submit business enhancement requirements through the prioritization process
  • Support QA and UAT testing; provide business updates on progress, testing and launch dates
  • Update and maintain system, process and end user documentation; work with training and communication teams to ensure business awareness and readiness
  • Keep up to date with the new Salesforce releases and new features.
  • Performs other duties and responsibilities as assigned
  • Support and manage BA team members


  • Bachelor’s degree or work experience equivalent.
  • Certified Administrator preferred
  • 5+ years of Salesforce experience in an integrated environment across multiple system
    • (Sales Cloud, Service Cloud, Marketing Cloud)
  • 5+ years in an Applications Development environment
  • 3+ years in a leadership/management role
  • Experience collaborating in cross-functional, matrix environment
  • Experience with Power Point, Excel, Office 365, and MS Word
  • Excellent problem solving skills
  • Excellent verbal and written communication skills

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.


WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.

The more inclusive we are, the stronger we will be!

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