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Business Systems Analyst, CRM

Date: Jun 2, 2021

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini

ABOUT THE JOB:

Job Summary: 

The analyst will need to assess and understand the needs of the business in order to translate them into either functional requirements or user stories as the project/request dictates so that the implementation team may develop the appropriate technical solution. The ideal candidate will also be able to assist the team with the configuration and the customization of the Salesforce.com platform. The ideal candidate will engage in writing detailed test cases/scripts  and will primarily be responsible for executing them. The Business Systems Analyst role will act as a bridge between the various business units and the Customer Applications Implementation team and will support the Manager of Customer Applications in the evaluation of all aspects of the Platform in order to provide and document suggestions on how to create and/or improving processes for both our internal and external customers.  
 

WHAT YOU'LL BE DOING:

  • Responsible for documenting processes and creating product deliverables such as requirements, specifications, and prototypes for the CRM applications. 
  • Collaborate with the cross functional teams to document requests for enhancements, and bug defects. 
  • Assist the implementation team with grooming the backlog and demonstrate the ability to generate and document user stories. 
  • Collaborate with the business teams to develop test scenarios and test cases/scripts. 
  • Conduct qualitative and robust QA testing for all Customer Application projects and enhancements 
  • Act as a point of escalation for the Service Desk for advanced issue resolution. 
  • Assist with Salesforce configurations as needed to ensure. 
  • Report status, issues and risks to the Manger of Customer Applications on a regular basis.  
  • Improve skills in Force.com products by completing Salesforce trailhead trails   
  • Performs other duties and responsibilities as assigned 

EDUCATION AND QUALIFICATIONS:

Equipment Used and Responsibility: 

  • Computer, telephone and electronic office equipment 
  • MS Office Suite 
  • Salesforce.com 
  • Pardot – Marketing Automation 
  • Data.com – Data cleanliness and prospecting 
  • Visualforce and AppExchange 
  • Data Loader 

Education and Experience: 

  • Bachelor’s degree required - Computer Science, MIS or equivalent. 
  • Salesforce Administrator certification preferred 
  • Experience with the Salesforce Lightning framework 
  • 5+ years of Salesforce experience (Sales Cloud, Service Cloud & FSL) 
  • Excellent verbal and written communication skills 
  • Excellent problem solving skills 
  • Experience with Power Point, Excel, Office 365, and MS Word 
  • Experience with the Agile – Scrum Framework

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mobile Mini is an equal employment affirmative action employer.  If you need accommodation for any part of the application process because of a medical condition or disability, please call the Mobile Mini HR Service Center at 480-894-6311 to let us know the nature of your request.


Nearest Major Market: Phoenix

Job Segment: Systems Analyst, Outside Sales, Computer Science, Service Desk, Quality Assurance, Technology, Sales, Customer Service