Business Systems Analyst

Date:  Feb 10, 2024

Phoenix, AZ, US, 85008

Company:  WillScot | Mobile Mini
Req ID:  50570

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.


We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.


Come build your future with us!



The primary focus of this position is to deliver desired application function and results to our business partners. The Business Analyst- Salesforce will be responsible for managing the Field Service Lightning App, Salesforce One App and other mobile apps. This will be done through requirement gathering and communication to the development team. The ideal candidate will advise with our mobile applications team along with our business partners on best practices, risks, design, and timing regarding the mobile applications suite development.


  • Serve as the liaison between the business and the Mobile Applications technical team to articulate business needs, review design, provide impact reviews and communicate the benefits and risks for any proposed solutions.
  • Provide guidance on identified risks or concerns discovered during the gathering of requirements, impact to associated workstreams in accordance to applicable business policies and standards, connected applications and/or process impact, UI changes, reporting needs, and end user training requirements
  • Clearly capture and communicate system changes to technical and non-technical stakeholders.
  • Map out the project requirements, KPIs, goals, and the work necessary to achieve project goals.
  • Act as the point of contact for all escalated Salesforce issues and questions
  • Manage and facilitate interactions needed for troubleshooting and testing. Train on system processes, and any changes implemented.
  • Assess customer and user experience for any proposed solution and establish qualitative and quantitative standards by which success can be measured to produce the best overall design for functionality, usability, and desired outcomes.
  • Communicate approved project requirements to technical personnel through clearly defined business requirements including conceptual data, process models and flowcharts
  • Provide proactive updates to the BA Manager on project status, release schedules, opportunities and challenges
  • Support QA and UAT testing; provide business updates on progress, testing and launch dates
  • Update and maintain system, process, and end user documentation; work with training and communication teams to ensure business awareness and readiness
  • Keep up to date with the new Salesforce releases and new features 


  • Bachelor’s degree or equivalent work experience
  • 3+ years of Salesforce experience
  • 3+ years in an Applications Development environment
  • Experience collaborating in cross-functional, matrix environment
  • Experience with Power Point, Visio, Excel, Office 365, and MS Word
  • Excellent problem solving skills
  • Excellent verbal and written communication skills
  • Experience working with Lightning Platform
  • Salesforce Admin Certification preferred
  • Knowledge in Field Service Lightning preferred

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.


WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.

The more inclusive we are, the stronger we will be!

Nearest Major Market: Phoenix

Job Segment: Systems Analyst, Business Analyst, User Experience, Quality Assurance, Application Developer, Technology