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Customer Care Representative

Date: Jul 15, 2021

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini

ABOUT THE JOB:

It’s a great time to join Mobile Mini! Voted as one of Arizona’s Most Admired Companies of 2019, we believe in growing our employees and promoting our top talent. We are always looking for individuals who are eager to learn as well as a desire to progress with our organization.

Currently, we are seeking a Customer Care Billing Specialist to interact with customers on a variety of topics including products and services, misapplied payments, credit memos and billing, all to help enhance the overall customer experience.

WHAT YOU'LL BE DOING:

  • Provide support and assistance to customers regarding:
    • Products and services
    • Research misapplied payments
    • Process credit memos
  • Update purchase orders, address and name changes
  • Handle inbound phone calls, emails and chat requests from customers
  • Assist with complaints, errors, billing and other inquiries
  • Verify validity of account discrepancies by obtaining pertinent information and investigating
  • Follow up to close out calls and to ensure resolution
  • Other duties as assigned including back-up support to other group members

EDUCATION AND QUALIFICATIONS:

  • High School Diploma or GED
  • Minimum of 1 years’ experience in a customer service/billing role, required
  • MS Office Suite - with an emphasis on Excel
  • High degree of attention to detail
  • Strong research and problem-solving skills – accounts receivable knowledge is a plus
  • Communicate clearly: both verbal and written with a professional demeanor
  • Ability to access company’s internal systems including, Salesforce, Results, Intranet, Descartes, bank websites, e-invoicing and chat software
  • Computer, telephone and electronic office equipment
  • Regular attendance is required to fulfill the essential functions of the job

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mobile Mini is an equal employment affirmative action employer.  If you need accommodation for any part of the application process because of a medical condition or disability, please call the Mobile Mini HR Service Center at 480-894-6311 to let us know the nature of your request.


Nearest Major Market: Phoenix

Job Segment: Customer Service Representative, Bank, Banking, Accounts Receivable, Customer Service, Finance