Customer Care Specialist

Date: Jul 30, 2022

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini

ABOUT THE JOB:

We are seeking a Customer Care Specialist to interact with customers on a variety of topics including products and services, misapplied payments, credit memos and billing, all to help enhance the overall customer experience.

WHAT YOU'LL BE DOING:

  • Provide support and assistance to customers regarding:
    • Assist customers regarding documentation required, invoices, statements, contracts
    • Process customer payments and guide customers through customer portal set-up and usage.
    • Update purchase orders, addresses and name changes.
    • Assist customers with complaints and errors with regards to their orders and account.
    • Verify validity of customer disputes by obtaining pertinent information and investigating with internal stakeholders.
    • Follow-up to close out calls and ensure customer satisfaction.
    • Other duties as assigned including back-up support to other group members.
    • Process customer pick-up requests and work with branches relating to requests for Damage & Repair documentation.
  • Update purchase orders, address and name changes
  • Assist with complaints, errors, billing and other inquiries
  • Verify validity of account discrepancies by obtaining pertinent information and investigating
  • Follow up to close out calls and to ensure resolution
  • Process LLW reversal and billing credits
  • Process billing for specialized accounts and web billing
  • Other duties as assigned including back-up support to other group members

EDUCATION AND QUALIFICATIONS:

  • High School Diploma or GED
  • Minimum of 1 years’ experience in a customer service/billing role, required
  • MS Office Suite - with an emphasis on Excel
  • High degree of attention to detail
  • Strong research and problem-solving skills – accounts receivable knowledge is a plus
  • Communicate clearly: both verbal and written with a professional demeanor
  • Ability to access company’s internal systems including, Salesforce, Results, Intranet, Descartes, bank websites, e-invoicing and chat software
  • Computer, telephone and electronic office equipment
  • Regular attendance is required to fulfill the essential functions of the job

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

WillScot Mobile Mini is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

 

 


Nearest Major Market: Phoenix

Job Segment: Accounts Receivable, Bank, Banking, Customer Service, Finance