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Inside Sales Supervisor

Date: Apr 10, 2021

Location: Phoenix, Arizona, US

Company: WillScot | Mobile Mini

WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.

Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry’s most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.

ABOUT THE JOB:

The Inside Sales Supervisor will be a lead support for up to fifteen (15) Inside Sales Representatives (SSC) who serve as the transactional sales arm of our company. The Inside Sales Supervisor is responsible implementing all initiatives that will improve the experience for our customer and additionally the supervisor is expected to coach, train, and develop their team within a fast pace environment in order to exceed our company sales expectations. The Inside Sales Supervisor will maintain excellent service standards, respond efficiently to any customer inquiries and escalations, strive for high customer satisfaction and live the WillScot mission, vision and values. 

WHAT YOU'LL BE DOING:

  • Lead a team of Inside Sales Representatives who serve as the transactional sales team at WillScot.
  • Assist with department coordination, interviewing, developing, motivating and retaining staff.
  • Meet  regularly  with  the team  to  identify  areas  of  improvement,  share  updates  about  current  deals  in  pipeline  and  keep  everyone  on  same  page.
  • Lead the team to promote revenue generation and product penetration with all customer contacts.
  • Ensures CRM is up to date with accurate information and opportunities.
  • Work in conjunction with the Inside Sales Supervisors to coach, design specific initiatives or programs to help drive Inside Sales Reps to achieve their KPI’s.
  • Collaborate with the field leadership to ensure adequate sales coverage.
  • Effectively handle customer escalations and overcome customer objections.

EDUCATION AND QUALIFICATIONS:

  • 5+ years of sales management experience, preferably managing an Inside Sales team.
  • College Degree preferred; high school diploma or equivalent required.
  • Proven leadership background in a sales environment; ability to develop, mentor, and empower the inside sales team while creating a culture of accountability.
  • Proficient with Salesforce.com or another CRM system

WillScot, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  WillScot takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


Job Segment: Manager, Outside Sales, Inside Sales, Telemarketing, Sales, Management