Manager, Customer Applications

Date: Jun 2, 2021

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini

WillScot Mobile Mini Holdings Corporation (Nasdaq: WSC) was formed on July 1st 2020 through the merger of WillScot Corporation and Mobile Mini, Inc., creating the North American leader in temporary modular space and portable storage specialty leasing solutions.  WillScot has been a leader in the North American modular space market for 60 years and went public in November 2017 via a reverse merger with a special purpose acquisition corporation.  WillScot has since substantially consolidated the modular space market and recently solidified its leadership in the portable storage solutions market through its merger with Mobile Mini in July 2020.  Mobile Mini is the largest provider of portable storage solutions in North America, which are a perfect complement to WillScot’s modular space solutions (approximately 40% customer overlap and 80% end-market overlap between the two companies).  The management team has embarked upon an aggressive multi-year growth strategy focused on executing an array of commercial and operational synergies between the two companies.  On a combined basis, WillScot Mobile Mini generates approximately $1.65 billion of revenue and $630 million of adjusted EBITDA annually and has over $4 billion of market capitalization.


The primary focus of this position is to support and manage our customer applications, primarily Salesforce and Oracle CPQ. The ideal candidate will advise our customer applications team along with our business partners on best practices regarding the customer applications suite. He/she will be the liaison between the various business units and the CRM Implementation Team. This role will also assist in defining a roadmap for future enhancements.


Principal Responsibilities:


  • Manage and lead the CRM Implementation Team in designing, developing, and setting new functionality releases driven by the requirements from our business partners.
  • Assist in managing our offshore development team
  • Provide detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the business stakeholders.
  • Oversee Salesforce and Oracle CPQ Support as well as the third-party integrations (PC Miller, DocuSign, etc.)
  • Perform quantitative as well as qualitative analysis of the customer experience across the Willscot Mobile Mini cross-functional teams in order to improve the overall customer experience.
  • Establish Data and System Governance and assist with migration efforts. 
  • The Product Manager will contribute to the CRM Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership.
  • Advocate the adoption of CRM related tools and identify technical or process enhancements that will increase operational efficiencies.
  • Keep up to date with the new Salesforce releases and new features.
  • Performs other duties and responsibilities as assigne


Equipment Used and Responsibility:


  • Computer, telephone and electronic office equipment
  • MS Office Suite
  • Salesforce.com
  • Pardot – Marketing Automation
  • Data.com – Data cleanliness and prospecting
  • Visualforce and AppExchange
  • Data Loader


Supervisory Responsibility:


  • Support and manage CRM Team members (SF Admins & Application Developers)


  • Bachelor’s degree required - Computer Science, MIS or equivalent.
  • Certified Salesforce.com Administrator
  • Advanced Salesforce Admin Certification is a plus
  • 5+ years of Salesforce experience (Sales Cloud, Service Cloud, Marketing Cloud)
  • 5+ years of CPQ experience (Oracle CPQ or Salesforce CPQ)
  • 5+ years in an Applications Development environment
  • 3+ years in a leadership role
  • Excellent problem solving skills
  • Experience with Power Point, Excel, Office 365, and MS Word
  • Strong project management skills
  • Strong understanding of the Agile – Scrum Framework
  • Excellent verbal and written communication skills

WillScot, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  WillScot takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Nearest Major Market: Phoenix

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