Manager, Up-Sell & Cross-Sell

Date:  Feb 25, 2024
Location: 

Phoenix, AZ, US, 85008

Company:  WillScot | Mobile Mini
Req ID:  50731

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.

 

We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

 

Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.

 

Come build your future with us!

 

Manager, Upsell & Cross-sell

Job Summary:

As the Manager of Upsell and Cross-Sell, you will be responsible for developing and executing strategies to maximize revenue by increasing sales of additional products or services to existing customers. Your role is essential in driving customer satisfaction and growing our business through upselling and cross-selling initiatives.

Key Responsibilities:

  • Strategy Development:
    • Develop and implement upsell and cross-sell strategies to increase revenue from existing customers.
    • Collaborate with sales, marketing, and product teams to align strategies with company objectives.
  • Customer Segmentation:
    • Segment the customer base to identify opportunities for upselling and cross-selling based on customer needs and behavior.
  • Product Knowledge:
    • Maintain a deep understanding of the company's products and services to effectively identify opportunities for upsell and cross-sell.
  • Sales Team Training:
    • Train and coach sales teams on upselling and cross-selling techniques and strategies.
    • Provide ongoing guidance and support to help sales representatives succeed in these efforts.
  • Customer Engagement:
    • Develop personalized communication and engagement plans for existing customers to promote additional purchases.
    • Use various communication channels, including email, phone calls, and in-app messaging.
  • Performance Metrics:
    • Establish and monitor key performance indicators (KPIs) related to upsell and cross-sell efforts.
    • Regularly report on performance and make data-driven adjustments to optimize results.
  • Customer Feedback:
    • Collect and analyze customer feedback to understand their needs and preferences.
    • Use feedback to refine upselling and cross-selling strategies.
  • Collaboration:
    • Collaborate with product development teams to ensure that new offerings align with customer needs and can be effectively promoted.

Qualifications:

  • Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
  • Proven experience in sales, customer retention, or a related role.
  • Strong understanding of the products or services offered by the company.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience in training and coaching sales teams.
  • Strong organizational and project management skills.
  • Customer-centric mindset with a focus on delivering value.

This role presents an exciting opportunity to drive revenue growth by leveraging existing customer relationships. If you are a results-driven professional with a knack for sales strategy and customer engagement, we invite you to apply and help us maximize our upsell and cross-sell potential.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

 

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.
 

The more inclusive we are, the stronger we will be!


Nearest Major Market: Phoenix

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