Payment Resolution Specialist

Date: Dec 1, 2021

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini


It's a great time to join Mobile Mini! Voted as one of the Most Admired Companies in 2019, we’re actively seeking a Payment Resolution Specialist to provide support and payment reconciliation for the Cash Department. You will perform daily payment resolution for unapplied credits and will work with customers to ensure the credits are applied correctly.


  • Monitor and analyze daily unapplied credits
  • Allocate credits to customer accounts
  • Refund credits to customer accounts
  • Communicate to customers regarding accounts, credits and refunds
  • Reconcile customer accounts as needed
  • Other duties as assigned


  • Willing to learn new processes
  • Ability to utilize multiple systems simultaneously (toggle between screens)
  • Detail and research-oriented
  • MS Office Suite, especially Excel
  • 10-key ability
  • Reliability: Regular attendance is required to fulfill the essential functions of the job
  • At Minimum, You Should Have:
  • High School Diploma or GED
  • Ability to take direction and work independently
  • Strong computer skills
  • 10,000 key strokes preferred
  • Communicate clearly: both verbal and written with a professional demeanor

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mobile Mini is an equal employment affirmative action employer.  If you need accommodation for any part of the application process because of a medical condition or disability, please call the Mobile Mini HR Service Center at 480-894-6311 to let us know the nature of your request.

Nearest Major Market: Phoenix