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Sales Support Representative

Date: Sep 8, 2021

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini

ABOUT THE JOB:

The primary focus of this position is to assist the Manage Services sales team in completing rental contracts for products and services, as well as, interacting with customers on a variety of topics to help enhance the customer experience.

WHAT YOU'LL BE DOING:

Primary Responsibilities:

  • Provide support and assistance to customer regarding:
    1. Products and services
    2. Research misapplied payments
    3. Process credit memos and write-offs
    4. Activate and deactivate contracts
    5. Update purchase orders, address and name changes
    6. Process invoices by spreadsheet or manual processing
  • Collect and verify account information for assigned ISR's
  • Accurately price and understand product offerings to create proposals and contracts for the sales team
  • Produce ad-hoc customer reports
  • Return customer inquiries immediately to ensure excellent customer service
  • Verifies validity of account discrepancies by obtaining pertinent information and investigating, will be able to assist with write offs and credit memos
  • Interact with vendors to fulfill customer orders
  • Handles complicated contract issues and may assist with excalated customer complaints
  • Mentor and assist less experienced team members
  • Other duties as assigned.
  • Regular attendance is required to fulfill the essential functions of the job.

Equipment Used and Responsibility:

  • Computer, telephone and electronic office equipment
  • MS Office Suite
  • SalesForce.com
  • ERP System
  • E-Invoice
  • Chat Software

EDUCATION AND QUALIFICATIONS:

  • Bachelor’s degree or at least 1 years’ sales and/or customer service experience required
  • Ability to multi-task with high degree of attention to detail
  • Strong interpersonal skills and ability to influence the sale
  • Bilingual a plus
  • Communicate clearly: both verbal and written
  • Strong research and problem solving skills
  • Intermediate computer skills

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mobile Mini is an equal employment affirmative action employer.  If you need accommodation for any part of the application process because of a medical condition or disability, please call the Mobile Mini HR Service Center at 480-894-6311 to let us know the nature of your request.


Nearest Major Market: Phoenix

Job Segment: Sales Support, Outside Sales, Sales Rep, Sales, Customer Service