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Sales Support Specialist I

Date: Jan 2, 2021

Location: Phoenix, AZ, US

Company: WillScot | Mobile Mini

Mobile Mini is GROWING, and we need some stellar individuals to support our sales team!


These individuals will assist the sales teams in writing contracts for Mobile Mini products and services and interact with customers on a variety of topics to help enhance the customer experience.


What You’ll Do as a Sales Support Specialist: 

•    Provide support and assistance to customers regarding products and services
•    Research misapplied payments
•    Process credit memos and write-offs
•    Update purchase orders, address and name changes
•    Process invoices by spreadsheet or manual processing
•    Collect and verify account information for assigned ISRs
•    Accurately price and understand product offerings to create proposals and contracts for the sales team
•    Produce ad-hoc customer reports
•    Return customer inquiries immediately to ensure excellent customer service
•    Verify validity of account discrepancies by obtaining pertinent information and investigating, will be able to assist with write offs and credit memos
•    Interact with branch personnel to fulfill customer orders
•    Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job.


What You’ll Need to be Successful as a Sales Support Specialist:

•    Bachelor’s degree or 1+ year of sales and/or customer service experience required
•    Ability to multi-task with high degree of attention to detail
•    Strong interpersonal skills and ability to influence the sale
•    Bilingual a plus
•    Communicate clearly: both verbal and written
•    Strong research and problem-solving skills
•    Intermediate computer skills, specifically MS Office
•    Experience using Salesforce preferred
•    Experience with an ERP system, chat software, and E-Invoice preferred

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mobile Mini is an equal employment affirmative action employer.  If you need accommodation for any part of the application process because of a medical condition or disability, please call the Mobile Mini HR Service Center at 480-894-6311 to let us know the nature of your request.

Nearest Major Market: Phoenix

Job Segment: Sales Support, Outside Sales, ERP, Sales, Technology