Special Billing Supervisor
Phoenix, AZ, US, 85008
At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.
We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.
Come build your future with us!
ABOUT THE JOB:
The primary focus of this position is the day-to-day supervision of the Special Billing team. This includes handling escalated customer issues on products and services, credit memos and billing, to help enhance the overall customer experience.
WHAT YOU'LL BE DOING:
Primary Responsibilities:
Provide day-to-day supervision to the Special Billing team, ensuring that staff is adhering to departmental procedures and ensuring timely and accurate work of the staff
Provides guidance to Special Billing team and handles escalated issues providing resolution
Assist in the development, implementation and maintenance of policies and procedures related to the team
Assist in reporting and auditing of Special Billing for SOX compliance
Work with internal departments to assist in resolving disputes on the behalf of the customer
Track the types of customer complaints, errors, billing and other inquiries. Provide recommendations on how to improve customer service
Maintain current training materials and ensure all duties are cross-trained within the Special Billing department
Other duties as assigned
Equipment Used and Responsibility:
Computer, telephone and electronic office equipment MS Office Suite – with an emphasis on Excel
Access the company’s internal systems including, Salesforce, Intranet, SAP, bank websites, e-invoicing and chat software Salesforce
Supervisory Responsibilities:
Special Billing Team Employees
EDUCATION AND QUALIFICATIONS:
High School Diploma or GED
Associates degree preferred Minimum 3 years of experience in billing or accounting Minimum 1 year of experience supervising employees High degree of attention to detail
Strong research and problem solving skills – accounts receivable knowledge is a plus Strong computer skills
Communicate clearly: both verbal and written with a professional demeanor
Ability to multi-task
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.
The more inclusive we are, the stronger we will be!
Nearest Major Market: Phoenix
Job Segment:
Accounts Receivable, Manager, Bank, Banking, Finance, Customer Service, Management