Sr. Manager, Digital Customer Experience
Phoenix, Arizona, US
WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.
Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry’s most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.
ABOUT THE JOB:
The Sr. Manager, Digital Customer Experience serves as the primary contact for all aspects of the organizations website(s), handling a range of responsibilities that may include web design and development, routine site and content maintenance, site performance and metrics, search engine optimization and search engine marketing, and various updates to ensure sites align with the goals and objectives of the company. This role will partner with external partners as well as IT, Marketing colleagues and other functions within WSMM to execute on the objectives.
WHAT YOU'LL BE DOING:
- Develops and maintains website(s), forms, and structures in accordance with the organization’s needs in collaboration with the Sales, Marketing, Investor Relations, and related departments. Drives digital customer experience program.
- Encourages and facilitates consistent, creative, and unified web design across the organization’s web properties.
- Leads search engine marketing and search engine optimization efforts; Collects and analyzes web analytics and similar data to optimize performance in time on site, web traffic, web lead conversion and other relevant metrics and engages marketing colleagues accordingly to implement.
- Ensures compliance with company policies, procedures, and ethical standards; software licenses; and applicable state and federal laws and regulations including data security, privacy, and intellectual property laws.
- Maintains current knowledge of best practices and emerging developments in web design, web development, and technology; recommends enhancements in alignment with business objectives.
- Provides input into digital customer strategy development; participates in execution.
- Manage relationships with external partners involved in WSMM web presence.
EDUCATION AND QUALIFICATIONS:
Required Education and Experience:
- Bachelor’s Degree in Computer Science or Information Systems. 10+ years of experience in website management, analytics, and design, as well as SEO, in a B2B organization.
Required Skills and Abilities:
- Results oriented; drive and desire to build a commercial career (marketing, sales, sales effectiveness); Time management skills; Extensive knowledge of website management, analytics, design, and SEO best practices and standard; Experience running website consolidations and standing up new websites; Working knowledge of or ability to quickly learn web content management systems, applications, and tools used by the organization; Excellent verbal and written communication skills; Strong analytical, troubleshooting, and problem-solving skills. Experience effectively working in a matrixed organization. Growth mindset.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
WillScot Mobile Mini is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.
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