VP, Credit & Collections

Date:  Feb 11, 2024

Phoenix, AZ, US, 85008

Company:  WillScot | Mobile Mini
Req ID:  50842

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.  We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.  Build your future with us!


At WillScot Mobile Mini, we are seeking a visionary Vice President of Credit & Collections to lead our talented teams of Credit and Collections professionals in our Shared Service Centers. With approximately 130 dedicated members across the US and Canada, this is a unique opportunity to steer Collections, Asset Recovery, Specialized Billing, and Credit operations while proficiently leading initiatives that prioritize customer success.

If you are a strategic leader ready to make a significant impact, join us in driving excellence and innovation in the Credit & Collections space!


  • Develop and implement programs for the Credit & Collections teams that include;
    • Organizational transformation, process improvement, systems training, customer relationship management
  • Promote operational excellence and DSO (days sales outstanding) improvement:
    • identifying and executing opportunities to optimize and automate our organizational systems and processes with a focus on agility
  • Leverage technology, capabilities, messaging & strategic partnerships to deliver & promote self-service, implement payment alternatives, streamline the customer journey, and removing roadblocks for frontline associates and customers
  • Utilize GetPaid to track, analyze, and report performance data on key departmental initiatives
  • Partner with stakeholders to set expectations, review objectives and coordinate resources across the individual team's projects
  • Maintain a high-performance environment by monitoring the team tasks and ensuring a balanced workload for service profitability
  • Review and report on progress of projects to all stakeholders including executive leadership
  • Lend expertise to internal teams and task forces
  • Collaborates with all functional areas of HR to deliver the right service to their customer groups


  • Experience leading in a large company environment across multiple locations
    • Preferably Collections in a leasing business model 
  • Experience in utilizing Salesforce, SAP, GetPaid
  • Bachelor's degree or higher and/or equivalent experience in Credit, Collections, Finance, or comparable discipline. 
  • 10 years of experience in Credit, Collections, Finance, or similar areas, with at least 5 in a supervisory capacity
  • A proven track record in leadership positions, preferably in Collections & Credit, customer support, operations, and/or sales management
  • Strong planning and process skills with the ability to implement a vision throughout the team
  • Passion for data-driven decision making
  • Motivated, energetic, and adaptable paired with a high-growth mindset
  • Strong influencing skills, with a reputation for getting things done effectively
  • Growth mindset primed to take on challenges and adopt effective problem solving strategies, while encouraging the team to embrace a growth mindset
  • Superb people and management skills and ability to interact with peers, senior Executives, cross-functional stakeholders, and external third parties
  • Ability to handle interpersonal relationships judiciously, professionally, and empathetically

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.


WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.  The more inclusive we are, the stronger we will be!

Nearest Major Market: Phoenix

Job Segment: Outside Sales, Business Process, CRM, Relationship Manager, Collections, Sales, Management, Technology, Customer Service, Finance