Manager, Field Installation

Date: Apr 13, 2024

Location:

Tucson, AZ, US, 85714

Company: WillScot | Mobile Mini

Req ID: 51132

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us!

WHAT YOU'LL BE DOING:

Environment, Health & Safety

Conducts business in compliance with all Environmental Health & Safety Policies.
Conducts periodic safety meetings and maintains safety documents and logs.
Manages employee health and safety by training, observations, and regularly scheduled assessments.
Ensures operating standards are trained, communicated, and maintained.

Operations

Provides direct and indirect managerial oversight to assigned employees
This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
Manages delivery & installation profit margin
Responsible for reporting and documentation related to delivery and installation
This position may require field visits, ride-alongs and customer inspections
Works to schedule deliveries/pick-ups.
Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
Coordinates fleet readiness with partners to meet customer demand within assigned
Manages purchase orders for transport vendors; permitting and set up of pilot cars and escorts where required for delivery, return, and relocation
Coordinates onsite employees, or vendors and contractors for timely completion of complex installation and removal
Ensures drivers and/or setup technicians document damages at retrieval and return
Conducts performance discussions and training with direct reports

Driver management as required:

DOT compliance for in-house drivers; monitors and documents DVIR and preventative maintenance files
Reviews Drivecam coaching opportunities and take action as necessary for assigned in-house drivers
Assists Drivers in change of schedule or route issues, when necessary
Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.

ABOUT THE JOB:

The Field Installation Manager (FIM) - Clearspan manages delivery, field repair and service, installations and returns for assigned projects. This critical leadership role drives delivery and installation margins by maximizing internal resources, and achieving key performance metrics such as customer satisfaction, on-time delivery, service, asset readiness and returns. The Field Installation Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

EDUCATION AND QUALIFICATIONS:

Requirements:

High school diploma, GED, or 3 years of applicable experience
7 years’ work experience. OR 2 years of experience with WillScot Mobile Mini
3 years’ experience managing 10 or more employees across more than one location. OR 2 years of experience with WillScot Mobile Mini
Experience managing a unit or departmental P+L. OR 2 years of experience with WillScot Mobile Mini
MS Office/Excel/Word/Outlook experience
Experience working directly with customers by phone and email. Strong customer service orientation, active listening, excellent oral/written communication
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving
Build sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-paced environment
The ability to travel throughout North America, including for extended periods of times.
Travel required (60-70%)

Preferred Requirements:

Bachelor’s degree preferred
Prior experience with large format temporary tented and/or fabric structures is a MUST
3 years logistic experience. Scheduling, route planning and optimization
Familiarity with CRM system or other contact management platform. Salesforce experience
Familiarity with DOT compliance and vehicle telematics. Hours of Service regulations, Electronic Logging Devices, permitting, etc.
Experience working with outside vendors, including pricing and schedule negotiations

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!