Lead Service Tech

Date:  Mar 30, 2024

Watertown, WI, US, 53094

Company:  WillScot | Mobile Mini
Req ID:  51069

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.  We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.  Build your future with us!


The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready process flow (which includes what materials/labor, tools/equipment, and PPE are needed), and refurbishment activities to all WillScot Mobile Mini products.  The Lead Service Tech is expected to fully comply with all WillScot Mobile Mini policies and all relevant laws and regulations.  Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-effective, and high-quality manner. As the Lead Service Tech, you promote safety throughout the day.


  • Acts in accordance with WillScot Mobile Mini safety, transportation, and environmental policies
  • Leads and acts to promote health and safety results through creating a safer workplace
  • Attends safety meetings
  • Maintains a clean and organized work area
  • Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%
  • Performs repairs and modifications, where applicable, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
  • Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
  • Performs service-related tasks in the yard, as requested by the branch leadership to include check-in/out (off/on rent) inspections of off-rented buildings by physically inspecting to determine repair scope of work, as well as damages for customer invoicing.
  • Create floor plan drawings as needed and relocate fleet units within the branch lot
  • Delegate tasks assigned for the day as needed to team members
  • Update production boards with status and help with work order questions
  • Partner with Production Supervisors to escalate any issues that arise for quick resolution


  • High school diploma or equivalent is required
  • 1 year of experience required
  • Must be able to delegate tasks to keep production on track
  • Good communication skills
  • Able to conduct safety walks and coach other employees on proper safety protocols
  • Ability to work independently in a fast-paced environment
  • Some knowledge of computers is necessary and good communications skills are required for dealing with customers, sales-people, contractors, shop personnel as well as WillScot Mobile Mini employees at various branch locations
  • Carpentry knowledge and experience
  • Electrical, plumbing, HVAC and welding experience is a plus

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.


WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.  The more inclusive we are, the stronger we will be!

Nearest Major Market: Milwaukee

Job Segment: Outside Sales, Sales